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| Our Return Policy |
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ParfumParfum.com strives very hard to achieve 100% Customer Satisfaction, thus in order to accomodate our customers gladly accept Returns on products purchased online within 14 days of receipt of product by customer, as long as the product is in the original
packing and condition in which it was shipped out. Please note that ParfumParfum.com will not refund the Shipping & Handling Expenses since they have already
been incurred by the company in processing this order, unless there was any oversight on our part, in which case we will gladly return the entire Invoice Grand Total.
In case the product is not in its original packing or has been opened by the customer, a 20% Restocking Fee will be deducted from the Return total.
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What should I do in case a product is damaged on arrival? |
In case you find that your order is damaged on arrival, please call our toll-free number
1-888-9PARUM and request for a Return Merchandise Authorization (RMA) Number. Remember to have your
Invoice Number ready so that the Returns Manager can quickly access order detail and serve you better and faster.
The Returns Manager will then instruct you as to how to proceed with shipping the damaged product back to our warehouse. He/She will
also offer you the following options, from which you can choose any one -
- Re-ship you the same product either on the Shipping address or any other address of your choice within Contingent USA.
- Store/Site Credit to purchase any item equavalent to your invoice's Grand Total. At this point the Returns Manager might offer you any promotion available at that moment, but this is totally at his/her discretion.
- Full Refund of your Invoice Grand Total.
Please Remember - Returns Managers are there to serve you better and help resolve your issues. So please be courteous and patient with them as they are trying their best to help you with your order.
If, at any time, you feel that they were not able to resolve your issue or help you with your returns, please contact us at and we ensure you that
your matter will be taken care of in the best possible manner.
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