Ordering
Quality
Pricing
Tax
Shipping & Handling Info
Returns & Exchanges
Special Orders, Back Orders & Out of Stock
Frequently Asked Questions
Ordering
Ordering Online
We hope that you find the online shopping experience with us both enjoyable and easy to use.
All personal information submitted including credit card number, name, and address, will be encrypted so
that it cannot be read as the information travels over the Internet. We respect the privacy of personal
information submitted to us and will only use it when it becomes necessary to contact you regarding your order.
We realize the rising concern over credit card and mail fraud. Fraudulent orders and credit card fraud will be
considered mail fraud, which is deemed a federal crime prosecutable by the United States Postal Service.
If you are planning a trip and will be out of town, tell your post office so they can hold your mail until you return.
How to Place an Order Online
To purchase an item online, simply click the "order" button to the right of the item.
When you have finished adding all items to your order, click "View Order”
(located in the top section of every page of our site).
Make any necessary adjustments to your order by the "Update Quantities” button.
You can now proceed to our “Check Out” page. To ensure prompt order processing, please fill out ALL required information.
To finalize the order, click the “Submit Order” button. An order confirmation will be given to you and we recommend you
print this page for your records. Please note that your billing address MUST be exactly the same as the billing address
for your credit card. Orders without valid address verification may be delayed for further verification with your credit card bank.
We reserve the right to cancel any order that does not meet bank verification standards.
Credit Cards Accepted
We honor the following major credit cards: Visa, MasterCard, American Express.
Sending a Check or Money Order
We accept payment by cashier's check or money order.
We suggest you e-mail us prior to sending a payment to ensure the availability of the item you would like to purchase.
A representative will contact you with the total amount for your purchase. When your payment is received, Please allow up
to 24-48 hours before your order is shipped.
Make Cashier's Check or Money Orders payable to ParfumParfum.com, and mail payment to:
ParfumParfum.com
628 State Route 10 West
Suite #14
Whippany, NJ 07981
Quality
ParfumParfum.com is committed to 100% Customer Satisfaction. We will never compromise quality to make a sale.
Our Guarantee means all items purchased from ParfumParfum.com are 100% authentic and original.
We buy products only from direct and authorized distributors.
Pricing
ParfumParfum.com is able to pass along savings to you because of our tremendous purchasing power.
This means our online customers can enjoy savings up to 70% off the product's retail or list prices.
Please note that our special offers free shipping over $100 will not apply with price-matched orders.
Tax
ParfumParfum.com is based in New Jersey. State law requires us to collect sales tax of 6.00% on all orders
shipped within New Jersey. All orders outside of New Jersey are exempt from sales tax. If you are ordering
outside of New Jersey and sales tax appears on your order, please change the "Shipping" destination on the
shopping cart before you submit your order.
Shipping & Handling Info
Shipping to the United States
Ground delivery is our standard shipping method in the United States. Your order will be processed and shipped
from our fulfillment center in New Jersey and will normally arrive within 2 - 8 business days. Our preferred
carriers are the United States Postal Service and UPS.
Special Orders:
Free Shipping on U.S. orders of $100 or more.
Express delivery service is available for an additional fee for in-stock items only.
Orders must be received by 2:00 pm EST Monday-Friday. Please note that Express delivery will arrive on business days only.
Some Things You Should Know:
-Shipping Cost is non-refundable for unclaimed, undeliverable or returned packages, unless we made a mistake.
-Signature Requirements may be necessary for delivery to an Apartment, Unit or condominium.
-Address Corrections made by our carrier will result in $10.00 charge.
-Saturday Delivery (where available) add $10.00 to Next Day Air Shipping Rates.
Please visit www.ups.com or call UPS Toll Free 800-742-5877 to check availability.
-Holiday Ordering - We highly suggest that you place your order at least 7-10 days
before any major holiday to allow enough time for delivery.
Shipping Rates and Transit Times
Standard Shipping
Rate : Flat Fee $5.50
time :2 – 8 Business Days
Area :US 50 States
Canada Standard Airmail
Rate : $9.95 + 0.99 per item
time :7 – 10 Business Days
Country :Canada
International Customers
Your order may be subject to import duties and taxes, which are levied once a package reaches your country.
We have no control over these charges and cannot predict what the costs may be. Customs policies vary from
country to country; you should contact your local customs office for further information. Generally, packages
may be delayed and held at your local customs if duties and taxes have not been paid.
Carrier Contact Information
Returns & Exchanges
Our Policy
If you are not satisfied with any item you receive, you may return the item as long as it is in its original,
unopened condition within 14 days of the delivery date for a full refund of the purchase price. There are no
exchange or refund on any item that has been used.All returns that are open or don’t have its original packaging
are subject to a 20% restocking fee.If your original order is over $100 and you decide to return the merchandise
in full or partial, a charge of $5.50 will not be credited as it will have then be deducted as Shipping charges.
All returns must include the "gift" received, if any, with the original purchase. Please make your selection for
these items carefully. Please note that the shipping and handling charge is nonrefundable unless it is our error
in shipping.Any claims for damaged items or discrepancies (for example: missing items in your order) must be
submitted to our Customer Service Department within 1-business days after delivery. Please notify Customer Service
by either e-mail at: info@ParfumParfum.com or call us at: 1.888.9PARFUM Monday-Friday 9:30 a.m. to 6:00 p.m. (EST).
If you are prompted to leave a voice-mail, please proceed with the details of your order and the reason for return.
It is also important that you leave a callback number for us to verify the Return Merchandise Authorization.
We will not be responsible for, nor issue a refund, if notified after (1) business days.
How to return Items
Contact our customer service to receive an authorization number for the items you wish to return.
Please note that we cannot issue a refund for items returned without an authorization number.
If you have any questions about returning merchandise, please e-mail us at: returns@ParfumParfum.com or
call us at: 1.888.9PARFUM during Monday-Friday 9:30 a.m. to 6:00 p.m. EST.Include the packing slip and
write the authorization number with your return on outside the box, and wrap the package securely.
For your protection, we recommend that you use Insured UPS or Insured US Postal when returning goods.
Send the package to the following address:
ParfumParfum.com
1003 Route 10 E
Whippany, NJ 07981
We will notify you via e-mail of your refund once we have received and processed the returned item.
Please note that we can refund shipping costs only if the return is a result of our error.
Special Orders, Back Orders & Out of Stock
We often carry special or limited items that may not be listed on our website. Please let us know if you are looking for a special item and we will arrange to order or search for the item. Just send us an email to service@ParfumParfum.com or call us at 1.888.9PARFUM to request a special order.
Back Orders & Out of Stock
We try our best to keep all items in stock, but in the event an item you request is back ordered or out of stock, we will send you an email or contact you. We will inform you when we expect to receive our restock of the item or we may offer you the item in a different size or package. You can decide to either have us ship it to you, or you will have the opportunity to change or cancel your order.
Frequently Asked Questions
Is it safe to order online?
All credible sources, magazines and newspapers agree that online ordering is actually more secure than ordering over the telephone or by mail. We use the latest industry standards for secure online credit card transactions. Always make sure that you are typing your credit card information you’re your browser is in “secure mode” (information encrypted). You can see this by the keylock (secure symbol) at the bottom right hand corner of your browser. Another secure mode is having an “s” appear in the URL (i.e. https://...) instead of http://...
You are advised to properly destroy any receipt that has your credit card information to keep would be thieves away. Never send your credit card information via the email.
I just placed my order and I did not receive an email order confirmation
When you submit an order online, you will be given an order confirmation number and a summary of your order. Your order has successfully been placed and we will send you an email to confirm the shipping of your order within 24-48 hours during normal business days. If you do not receive an email confirmation within this time period, please email us with your order number and we will promptly respond to your request.
When do you charge my credit card?
When an order is placed, we will attempt to obtain an authorization for the order amount. An authorization will check to see if the credit card is valid and may reserve the funds. It is not the same as 'charging' your card. The order amount is reserved for up to 30 days. We utilize Address Verification Service to verify billing your credit card billing information. If the bank needs more info, we will send you an email message, or if necessary contact you by telephone. Your card is charged when the package is shipped.
How do I receive Coupons?
We may on occasion offer promotional coupons or specials. Subscribe to our Promotions at Promotions@ParfumParfum.com to be notified of specials.
I ordered the wrong item and I want to return / exchange it. What do I do?
You may return the item within 14 days after you received the product. Contact us by email or by telephone: (888) 9PARFUM. Do not open the item. It must be in resalable condition in order to receive a full refund. Securely repack and ship the item back to us via UPS or USPS. Write down your order number and tell us what if you want to exchange the item for something else or receive a credit. When we get your package, we will credit your credit card for items returned. We cannot refund shipping / handling charges.
You shipped me the wrong item. What do I do?
If we made a mistake on your order, please contact us by email or by telephone: (888) 9PARFUM. We will pay for your shipping cost (via UPS Ground or USPS Postal Mail) to ship the item back to us. We will ship the correct item to you.
Do you ship to Canada?
Yes, we do. We can ship via USPS Postal Service. Customs duties and taxes will be collected at the time of delivery.
Do you ship to countries other than US and Canada?
No, at present we dont.
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